Category: Service Desk
What Is ITIL and the 26 Processes Associated To It
ITIL, an acronym for Information Technology Infrastructure Library, is a framework of best practices for…
20 Key Performance Indicators and Metrics Essential For Every Service Desk
There are more than 20 metrics that you can report on, but these should get…
Customer service is important for an IT service desk for the following reasons:
1. Enhanced user experience: Good customer service ensures that end-users feel heard, respected, and valued…